--- title: I can't purchase online, and there is neither a sales office nor a ticket machine near me. Are there any other options? description: "If you are unable to purchase your ticket online and there is no sales office or ticket machine, call Matterhorn Gotthard Bahn customer service: your ticket will be loaded onto your SwissPass." --- [Skip to content](https://support.matterhorngotthardbahn.ch/en/ich-kann-nicht-online-lösen-und-es-hat-weder-eine-verkaufsstelle-noch-einen-billetautomaten-in-meiner-nähe.-gibt-es-weitere-optionen#main-content) - [English](https://support.matterhorngotthardbahn.ch/en/ich-kann-nicht-online-l%C3%B6sen-und-es-hat-weder-eine-verkaufsstelle-noch-einen-billetautomaten-in-meiner-n%C3%A4he.-gibt-es-weitere-optionen) - [French](https://support.matterhorngotthardbahn.ch/fr/ich-kann-nicht-online-lösen-und-es-hat-weder-eine-verkaufsstelle-noch-einen-billetautomaten-in-meiner-nähe.-gibt-es-weitere-optionen) - [German](https://support.matterhorngotthardbahn.ch/ich-kann-nicht-online-lösen-und-es-hat-weder-eine-verkaufsstelle-noch-einen-billetautomaten-in-meiner-nähe.-gibt-es-weitere-optionen) English Show submenu for translations [![MGBahn Logo - Prio 1](https://support.matterhorngotthardbahn.ch/hs-fs/hubfs/MGBahn%20Logo%20-%20Prio%201.png?width=343&height=68&name=MGBahn%20Logo%20-%20Prio%201.png)](https://www.matterhorngotthardbahn.ch/) Open main navigation Close main navigation - - [English](https://support.matterhorngotthardbahn.ch/en/ich-kann-nicht-online-l%C3%B6sen-und-es-hat-weder-eine-verkaufsstelle-noch-einen-billetautomaten-in-meiner-n%C3%A4he.-gibt-es-weitere-optionen) - [French](https://support.matterhorngotthardbahn.ch/fr/ich-kann-nicht-online-lösen-und-es-hat-weder-eine-verkaufsstelle-noch-einen-billetautomaten-in-meiner-nähe.-gibt-es-weitere-optionen) - [German](https://support.matterhorngotthardbahn.ch/ich-kann-nicht-online-lösen-und-es-hat-weder-eine-verkaufsstelle-noch-einen-billetautomaten-in-meiner-nähe.-gibt-es-weitere-optionen) English Show submenu for translations - [Get in touch with support](https://www.matterhorngotthardbahn.ch/en/pages/help-and-contact) [Get in touch with support](https://www.matterhorngotthardbahn.ch/en/pages/help-and-contact) How can we help you? - There are no suggestions because the search field is empty. 1. [Matterhorn Gotthard Bahn](https://support.matterhorngotthardbahn.ch/en?hsLang=en) 2. [Ticket Purchase](https://support.matterhorngotthardbahn.ch/en/ticket-purchase?hsLang=en) 3. [Regional trains of the MGBahn](https://support.matterhorngotthardbahn.ch/en/ticket-purchase?hsLang=en#regional-trains-of-the-mgbahn) # I can't purchase online, and there is neither a sales office nor a ticket machine near me. Are there any other options? Just one call to the Matterhorn Gotthard Bahn customer service is enough, your ticket will be loaded directly onto your SwissPass. You can easily show it during ticket checks – no smartphone required. Tickets available by phone: one-way and return tickets in 1st or 2nd class, starting from any Matterhorn Gotthard Bahn station. Payment: Conveniently by invoice at the end of the month – no credit card needed. Requirement: A valid SwissPass (available free of charge at any staffed sales counter in Switzerland). Phone service hours: Mon–Sun: 06:00am –  09:55pm 📞 +41 (0)848 642 442 You can also pre-order your ticket in advance. Please note: Children and teenagers under 18 cannot buy tickets by phone, as the invoice must always be issued to the traveler. Parents cannot order on their behalf. Unaccompanied children (ages 6–16) can purchase their ticket directly on board without a service fee. International guests can use the service if they have a SwissPass and a billing address in Switzerland. Invoicing to addresses outside Switzerland is not possible. - [Discounts](https://support.matterhorngotthardbahn.ch/en/discounts?hsLang=en#main-content) - [General](https://support.matterhorngotthardbahn.ch/en/discounts?hsLang=en#general) - [Children](https://support.matterhorngotthardbahn.ch/en/discounts?hsLang=en#children) - [Tourists](https://support.matterhorngotthardbahn.ch/en/discounts?hsLang=en#tourists) - [Ticket Purchase](https://support.matterhorngotthardbahn.ch/en/ticket-purchase?hsLang=en#main-content) - [Regional trains of the MGBahn](https://support.matterhorngotthardbahn.ch/en/ticket-purchase?hsLang=en#regional-trains-of-the-mgbahn) - [Online purchase on mgbahn.ch](https://support.matterhorngotthardbahn.ch/en/ticket-purchase?hsLang=en#online-purchase-on-mgbahn-ch) - [Service surcharge](https://support.matterhorngotthardbahn.ch/en/ticket-purchase?hsLang=en#service-surcharge) - [Exchange & Refunds](https://support.matterhorngotthardbahn.ch/en/exchange-refunds?hsLang=en#main-content) - [Incorrect booking & refund](https://support.matterhorngotthardbahn.ch/en/exchange-refunds?hsLang=en#incorrect-booking-refund) - [Delays & interruptions](https://support.matterhorngotthardbahn.ch/en/exchange-refunds?hsLang=en#delays-interruptions) - [Furka Car Transport](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#main-content) - [Book](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#book) - [Furka-Abo](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#furka-abo) - [General](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#general) - [Timetable](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#timetable) - [Point card](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#point-card) - [Procedure & Safety](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#procedure-safety) - [Arrival and Parking Zermatt](https://support.matterhorngotthardbahn.ch/en/arrival-and-parking-zermatt?hsLang=en#main-content) - [Car park booking](https://support.matterhorngotthardbahn.ch/en/arrival-and-parking-zermatt?hsLang=en#car-park-booking) - [Special vehicles](https://support.matterhorngotthardbahn.ch/en/arrival-and-parking-zermatt?hsLang=en#special-vehicles) - [Accessibility](https://support.matterhorngotthardbahn.ch/en/accessibility?hsLang=en) - [Practical Information](https://support.matterhorngotthardbahn.ch/en/practical-information?hsLang=en#main-content) - [General](https://support.matterhorngotthardbahn.ch/en/practical-information?hsLang=en#general) - [Luggage](https://support.matterhorngotthardbahn.ch/en/practical-information?hsLang=en#luggage) - [Reservations and Groups](https://support.matterhorngotthardbahn.ch/en/practical-information?hsLang=en#reservations-and-groups) - [Bike & Dogs](https://support.matterhorngotthardbahn.ch/en/practical-information?hsLang=en#bike-dogs) - [Gift Vouchers](https://support.matterhorngotthardbahn.ch/en/gift-vouchers?hsLang=en) - [Newsletter](https://www.matterhorngotthardbahn.ch/en/pages/newsletter) - [Impressum](https://www.matterhorngotthardbahn.ch/en/pages/impressum-mgbahn) - [Privacy policy](https://www.matterhorngotthardbahn.ch/en/pages/privacy-policy) [![MGBahn\_Logo\_lang\_weiss-Jul-16-2025-07-25-32-3004-AM](https://support.matterhorngotthardbahn.ch/hs-fs/hubfs/MGBahn_Logo_lang_weiss-Jul-16-2025-07-25-32-3004-AM.png?width=150&height=68&name=MGBahn_Logo_lang_weiss-Jul-16-2025-07-25-32-3004-AM.png "MGBahn_Logo_lang_weiss-Jul-16-2025-07-25-32-3004-AM")](https://www.matterhorngotthardbahn.ch/) Matterhorn Gotthard Bahn Bahnhofplatz 7 CH-3900 Brig