--- title: Can I change, cancel or rebook my booking? description: Reservations cannot be changed, cancelled, or rebooked, unless a cancellation insurance policy has been taken out. --- [Skip to content](https://support.matterhorngotthardbahn.ch/en/kann-ich-meine-buchung-ändern-stornieren-oder-umbuchen#main-content) - [English](https://support.matterhorngotthardbahn.ch/en/kann-ich-meine-buchung-%C3%A4ndern-stornieren-oder-umbuchen) - [French](https://support.matterhorngotthardbahn.ch/fr/kann-ich-meine-buchung-ändern-stornieren-oder-umbuchen) - [German](https://support.matterhorngotthardbahn.ch/kann-ich-meine-buchung-ändern-stornieren-oder-umbuchen) English Show submenu for translations [![MGBahn Logo - Prio 1](https://support.matterhorngotthardbahn.ch/hs-fs/hubfs/MGBahn%20Logo%20-%20Prio%201.png?width=343&height=68&name=MGBahn%20Logo%20-%20Prio%201.png)](https://www.matterhorngotthardbahn.ch/) Open main navigation Close main navigation - - [English](https://support.matterhorngotthardbahn.ch/en/kann-ich-meine-buchung-%C3%A4ndern-stornieren-oder-umbuchen) - [French](https://support.matterhorngotthardbahn.ch/fr/kann-ich-meine-buchung-ändern-stornieren-oder-umbuchen) - [German](https://support.matterhorngotthardbahn.ch/kann-ich-meine-buchung-ändern-stornieren-oder-umbuchen) English Show submenu for translations - [Get in touch with support](https://www.matterhorngotthardbahn.ch/en/pages/help-and-contact) [Get in touch with support](https://www.matterhorngotthardbahn.ch/en/pages/help-and-contact) How can we help you? - There are no suggestions because the search field is empty. 1. [Matterhorn Gotthard Bahn](https://support.matterhorngotthardbahn.ch/en?hsLang=en) 2. [Arrival and Parking Zermatt](https://support.matterhorngotthardbahn.ch/en/arrival-and-parking-zermatt?hsLang=en) 3. [Car park booking](https://support.matterhorngotthardbahn.ch/en/arrival-and-parking-zermatt?hsLang=en#car-park-booking) # Can I change, cancel or rebook my booking? The booking cannot be changed, cancelled, or rebooked. When making the booking, you have the option to take out cancellation insurance. In the event of illness or death, you will then receive a full refund.   - [Discounts](https://support.matterhorngotthardbahn.ch/en/discounts?hsLang=en#main-content) - [General](https://support.matterhorngotthardbahn.ch/en/discounts?hsLang=en#general) - [Children](https://support.matterhorngotthardbahn.ch/en/discounts?hsLang=en#children) - [Tourists](https://support.matterhorngotthardbahn.ch/en/discounts?hsLang=en#tourists) - [Ticket Purchase](https://support.matterhorngotthardbahn.ch/en/ticket-purchase?hsLang=en#main-content) - [Regional trains of the MGBahn](https://support.matterhorngotthardbahn.ch/en/ticket-purchase?hsLang=en#regional-trains-of-the-mgbahn) - [Online purchase on mgbahn.ch](https://support.matterhorngotthardbahn.ch/en/ticket-purchase?hsLang=en#online-purchase-on-mgbahn-ch) - [Service surcharge](https://support.matterhorngotthardbahn.ch/en/ticket-purchase?hsLang=en#service-surcharge) - [Exchange & Refunds](https://support.matterhorngotthardbahn.ch/en/exchange-refunds?hsLang=en#main-content) - [Incorrect booking & refund](https://support.matterhorngotthardbahn.ch/en/exchange-refunds?hsLang=en#incorrect-booking-refund) - [Delays & interruptions](https://support.matterhorngotthardbahn.ch/en/exchange-refunds?hsLang=en#delays-interruptions) - [Furka Car Transport](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#main-content) - [Book](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#book) - [Furka-Abo](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#furka-abo) - [General](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#general) - [Timetable](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#timetable) - [Point card](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#point-card) - [Procedure & Safety](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#procedure-safety) - [Arrival and Parking Zermatt](https://support.matterhorngotthardbahn.ch/en/arrival-and-parking-zermatt?hsLang=en#main-content) - [Car park booking](https://support.matterhorngotthardbahn.ch/en/arrival-and-parking-zermatt?hsLang=en#car-park-booking) - [Special vehicles](https://support.matterhorngotthardbahn.ch/en/arrival-and-parking-zermatt?hsLang=en#special-vehicles) - [Accessibility](https://support.matterhorngotthardbahn.ch/en/accessibility?hsLang=en) - [Practical Information](https://support.matterhorngotthardbahn.ch/en/practical-information?hsLang=en#main-content) - [General](https://support.matterhorngotthardbahn.ch/en/practical-information?hsLang=en#general) - [Luggage](https://support.matterhorngotthardbahn.ch/en/practical-information?hsLang=en#luggage) - [Reservations and Groups](https://support.matterhorngotthardbahn.ch/en/practical-information?hsLang=en#reservations-and-groups) - [Bike & Dogs](https://support.matterhorngotthardbahn.ch/en/practical-information?hsLang=en#bike-dogs) - [Gift Vouchers](https://support.matterhorngotthardbahn.ch/en/gift-vouchers?hsLang=en) - [Newsletter](https://www.matterhorngotthardbahn.ch/en/pages/newsletter) - [Impressum](https://www.matterhorngotthardbahn.ch/en/pages/impressum-mgbahn) - [Privacy policy](https://www.matterhorngotthardbahn.ch/en/pages/privacy-policy) [![MGBahn\_Logo\_lang\_weiss-Jul-16-2025-07-25-32-3004-AM](https://support.matterhorngotthardbahn.ch/hs-fs/hubfs/MGBahn_Logo_lang_weiss-Jul-16-2025-07-25-32-3004-AM.png?width=150&height=68&name=MGBahn_Logo_lang_weiss-Jul-16-2025-07-25-32-3004-AM.png "MGBahn_Logo_lang_weiss-Jul-16-2025-07-25-32-3004-AM")](https://www.matterhorngotthardbahn.ch/) Matterhorn Gotthard Bahn Bahnhofplatz 7 CH-3900 Brig