--- title: My booking was disconnected but my credit card was charged; how do I proceed? description: If a booking was disconnected but the credit card was charged, you need to use our contact form. --- [Skip to content](https://support.matterhorngotthardbahn.ch/en/meine-online-buchung-wurde-abgebrochen-meine-kreditkarte-wurde-jedoch-belastet-wie-gehe-ich-vor#main-content) - [English](https://support.matterhorngotthardbahn.ch/en/meine-online-buchung-wurde-abgebrochen-meine-kreditkarte-wurde-jedoch-belastet-wie-gehe-ich-vor) - [French](https://support.matterhorngotthardbahn.ch/fr/meine-online-buchung-wurde-abgebrochen-meine-kreditkarte-wurde-jedoch-belastet-wie-gehe-ich-vor) - [German](https://support.matterhorngotthardbahn.ch/meine-online-buchung-wurde-abgebrochen-meine-kreditkarte-wurde-jedoch-belastet-wie-gehe-ich-vor) English Show submenu for translations [![MGBahn Logo - Prio 1](https://support.matterhorngotthardbahn.ch/hs-fs/hubfs/MGBahn%20Logo%20-%20Prio%201.png?width=343&height=68&name=MGBahn%20Logo%20-%20Prio%201.png)](https://www.matterhorngotthardbahn.ch/) Open main navigation Close main navigation - - [English](https://support.matterhorngotthardbahn.ch/en/meine-online-buchung-wurde-abgebrochen-meine-kreditkarte-wurde-jedoch-belastet-wie-gehe-ich-vor) - [French](https://support.matterhorngotthardbahn.ch/fr/meine-online-buchung-wurde-abgebrochen-meine-kreditkarte-wurde-jedoch-belastet-wie-gehe-ich-vor) - [German](https://support.matterhorngotthardbahn.ch/meine-online-buchung-wurde-abgebrochen-meine-kreditkarte-wurde-jedoch-belastet-wie-gehe-ich-vor) English Show submenu for translations - [Get in touch with support](https://www.matterhorngotthardbahn.ch/en/pages/help-and-contact) [Get in touch with support](https://www.matterhorngotthardbahn.ch/en/pages/help-and-contact) How can we help you? - There are no suggestions because the search field is empty. 1. [Matterhorn Gotthard Bahn](https://support.matterhorngotthardbahn.ch/en?hsLang=en) 2. [Ticket Purchase](https://support.matterhorngotthardbahn.ch/en/ticket-purchase?hsLang=en) 3. [Online purchase on mgbahn.ch](https://support.matterhorngotthardbahn.ch/en/ticket-purchase?hsLang=en#online-purchase-on-mgbahn-ch) # My booking was disconnected but my credit card was charged; how do I proceed? Please use our contact form - In which name was the order made? - What is the credit card number? - What amount in CHF was charged? - At what time was the card charged? (Date and time, as exact as possible). We will then check the credit card charge and if it is unjustified, we will refund the amount back to your credit card. - [Discounts](https://support.matterhorngotthardbahn.ch/en/discounts?hsLang=en#main-content) - [General](https://support.matterhorngotthardbahn.ch/en/discounts?hsLang=en#general) - [Children](https://support.matterhorngotthardbahn.ch/en/discounts?hsLang=en#children) - [Tourists](https://support.matterhorngotthardbahn.ch/en/discounts?hsLang=en#tourists) - [Ticket Purchase](https://support.matterhorngotthardbahn.ch/en/ticket-purchase?hsLang=en#main-content) - [Regional trains of the MGBahn](https://support.matterhorngotthardbahn.ch/en/ticket-purchase?hsLang=en#regional-trains-of-the-mgbahn) - [Online purchase on mgbahn.ch](https://support.matterhorngotthardbahn.ch/en/ticket-purchase?hsLang=en#online-purchase-on-mgbahn-ch) - [Service surcharge](https://support.matterhorngotthardbahn.ch/en/ticket-purchase?hsLang=en#service-surcharge) - [Exchange & Refunds](https://support.matterhorngotthardbahn.ch/en/exchange-refunds?hsLang=en#main-content) - [Incorrect booking & refund](https://support.matterhorngotthardbahn.ch/en/exchange-refunds?hsLang=en#incorrect-booking-refund) - [Delays & interruptions](https://support.matterhorngotthardbahn.ch/en/exchange-refunds?hsLang=en#delays-interruptions) - [Furka Car Transport](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#main-content) - [Book](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#book) - [Furka-Abo](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#furka-abo) - [General](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#general) - [Timetable](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#timetable) - [Point card](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#point-card) - [Procedure & Safety](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#procedure-safety) - [Arrival and Parking Zermatt](https://support.matterhorngotthardbahn.ch/en/arrival-and-parking-zermatt?hsLang=en#main-content) - [Car park booking](https://support.matterhorngotthardbahn.ch/en/arrival-and-parking-zermatt?hsLang=en#car-park-booking) - [Special vehicles](https://support.matterhorngotthardbahn.ch/en/arrival-and-parking-zermatt?hsLang=en#special-vehicles) - [Accessibility](https://support.matterhorngotthardbahn.ch/en/accessibility?hsLang=en) - [Practical Information](https://support.matterhorngotthardbahn.ch/en/practical-information?hsLang=en#main-content) - [General](https://support.matterhorngotthardbahn.ch/en/practical-information?hsLang=en#general) - [Luggage](https://support.matterhorngotthardbahn.ch/en/practical-information?hsLang=en#luggage) - [Reservations and Groups](https://support.matterhorngotthardbahn.ch/en/practical-information?hsLang=en#reservations-and-groups) - [Bike & Dogs](https://support.matterhorngotthardbahn.ch/en/practical-information?hsLang=en#bike-dogs) - [Gift Vouchers](https://support.matterhorngotthardbahn.ch/en/gift-vouchers?hsLang=en) - [Newsletter](https://www.matterhorngotthardbahn.ch/en/pages/newsletter) - [Impressum](https://www.matterhorngotthardbahn.ch/en/pages/impressum-mgbahn) - [Privacy policy](https://www.matterhorngotthardbahn.ch/en/pages/privacy-policy) [![MGBahn\_Logo\_lang\_weiss-Jul-16-2025-07-25-32-3004-AM](https://support.matterhorngotthardbahn.ch/hs-fs/hubfs/MGBahn_Logo_lang_weiss-Jul-16-2025-07-25-32-3004-AM.png?width=150&height=68&name=MGBahn_Logo_lang_weiss-Jul-16-2025-07-25-32-3004-AM.png "MGBahn_Logo_lang_weiss-Jul-16-2025-07-25-32-3004-AM")](https://www.matterhorngotthardbahn.ch/) Matterhorn Gotthard Bahn Bahnhofplatz 7 CH-3900 Brig