--- title: Ticket Purchase | Matterhorn Gotthard Bahn description: "Everything about purchasing tickets: sales points, online booking, and payment options." --- [Skip to content](https://support.matterhorngotthardbahn.ch/en/ticket-purchase#main-content) - [English](https://support.matterhorngotthardbahn.ch/en/ticket-purchase) - [French](https://support.matterhorngotthardbahn.ch/fr/achat-de-billets) - [German](https://support.matterhorngotthardbahn.ch/ticketkauf) English Show submenu for translations [![MGBahn Logo - Prio 1](https://support.matterhorngotthardbahn.ch/hs-fs/hubfs/MGBahn%20Logo%20-%20Prio%201.png?width=343&height=68&name=MGBahn%20Logo%20-%20Prio%201.png)](https://www.matterhorngotthardbahn.ch/) Open main navigation Close main navigation - - [English](https://support.matterhorngotthardbahn.ch/en/ticket-purchase) - [French](https://support.matterhorngotthardbahn.ch/fr/achat-de-billets) - [German](https://support.matterhorngotthardbahn.ch/ticketkauf) English Show submenu for translations - [Get in touch with support](https://www.matterhorngotthardbahn.ch/en/pages/help-and-contact) [Get in touch with support](https://www.matterhorngotthardbahn.ch/en/pages/help-and-contact) How can we help you? - There are no suggestions because the search field is empty. 1. [Matterhorn Gotthard Bahn](https://support.matterhorngotthardbahn.ch/en) 2. [Ticket Purchase](https://support.matterhorngotthardbahn.ch/en/ticket-purchase) # Ticket Purchase Everything about purchasing tickets: sales points, online booking, and payment options. ## Regional trains of the MGBahn - [Can I use Fairtiq or EasyRide to travel on the MGBahn regional trains?](https://support.matterhorngotthardbahn.ch/en/kann-ich-fairtiq-oder-easyride-nutzen-um-in-den-regionalz%C3%BCgen-der-mgbahn-zu-reisen) - [Where does the Matterhorn Gotthard Railway have staffed ticket counters?](https://support.matterhorngotthardbahn.ch/en/wo-befinden-sich-die-verkaufsstellen-der-matterhorn-gotthard-bahn) - [Which means of payment can I use at the staffed stations of Matterhorn Gotthard railway?](https://support.matterhorngotthardbahn.ch/en/mit-welchen-zahlungsmitteln-kann-ich-an-den-verkaufsstellen-der-matterhorn-gotthard-bahn-bezahlen) - [Can I buy tickets for the Matterhorn Gotthard Bahn regional trains online?](https://support.matterhorngotthardbahn.ch/en/kann-ich-tickets-f%C3%BCr-die-matterhorn-gotthard-bahn-regionalz%C3%BCge-online-kaufen) - [I’m unable to buy a ticket before my journey – what should I do?](https://support.matterhorngotthardbahn.ch/en/ich-kann-vor-reiseantritt-kein-ticket-l%C3%B6sen-wie-muss-ich-vorgehen) - [Where are ticket machines located along the Matterhorn Gotthard Bahn route?](https://support.matterhorngotthardbahn.ch/en/wo-hat-es-billettautomanten-entlang-der-mgbahn-strecke) - [I can't purchase online, and there is neither a sales office nor a ticket machine near me. Are there any other options?](https://support.matterhorngotthardbahn.ch/en/ich-kann-nicht-online-l%C3%B6sen-und-es-hat-weder-eine-verkaufsstelle-noch-einen-billetautomaten-in-meiner-n%C3%A4he.-gibt-es-weitere-optionen) - [How can I buy an online ticket for my child under the age of 6?](https://support.matterhorngotthardbahn.ch/en/wie-kann-ich-f%C3%BCr-mein-kind-unter-6-jahren-ein-online-ticket-kaufen) See less ▼ ## Online purchase on mgbahn.ch - [I did not receive a confirmation email with my e-tickets.](https://support.matterhorngotthardbahn.ch/en/ich-habe-keine-best%C3%A4tigungs-e-mail-mit-meinen-e-tickets-erhalten) - [I can’t download the tickets from my confirmation – the download button isn’t working.](https://support.matterhorngotthardbahn.ch/en/ich-kann-die-tickets-in-meiner-best%C3%A4tigung-nicht-herunterladen-der-downloadbutton-funktioniert-nicht) - [My booking was disconnected but my credit card was charged; how do I proceed?](https://support.matterhorngotthardbahn.ch/en/meine-online-buchung-wurde-abgebrochen-meine-kreditkarte-wurde-jedoch-belastet-wie-gehe-ich-vor) - [Which payment methods can be used in the online shop?](https://support.matterhorngotthardbahn.ch/en/welche-zahlungsmittel-k%C3%B6nnen-im-online-shop-genutzt-werden) - [How will I receive my ticket after my purchase?](https://support.matterhorngotthardbahn.ch/en/wie-erhalte-ich-mein-billett-nach-dem-online-kauf) ## Service surcharge - [Why is a service surcharge and therefore a compulsory ticket being introduced?](https://support.matterhorngotthardbahn.ch/en/warum-wird-ein-servicezuschlag-erhoben-wenn-ich-mein-ticket-im-zug-kaufe) - [Can I continue to buy my ticket on board the train?](https://support.matterhorngotthardbahn.ch/en/kann-ich-weiterhin-mein-ticket-im-zug-kaufen) - [What does the service surcharge cost?](https://support.matterhorngotthardbahn.ch/en/wie-hoch-ist-der-servicezuschlag) - [Are there any exceptions to the service surcharge?](https://support.matterhorngotthardbahn.ch/en/gibt-es-ausnahmen-f%C3%BCr-den-servicezuschlag) - [What happens if I board the train without a valid ticket?](https://support.matterhorngotthardbahn.ch/en/was-passiert-wenn-ich-ohne-g%C3%BCltigen-fahrausweis-in-den-zug-steige) - [Discounts](https://support.matterhorngotthardbahn.ch/en/discounts#main-content) - [General](https://support.matterhorngotthardbahn.ch/en/discounts#general) - [Children](https://support.matterhorngotthardbahn.ch/en/discounts#children) - [Tourists](https://support.matterhorngotthardbahn.ch/en/discounts#tourists) - [Ticket Purchase](https://support.matterhorngotthardbahn.ch/en/ticket-purchase#main-content) - [Regional trains of the MGBahn](https://support.matterhorngotthardbahn.ch/en/ticket-purchase#regional-trains-of-the-mgbahn) - [Online purchase on mgbahn.ch](https://support.matterhorngotthardbahn.ch/en/ticket-purchase#online-purchase-on-mgbahn-ch) - [Service surcharge](https://support.matterhorngotthardbahn.ch/en/ticket-purchase#service-surcharge) - [Exchange & Refunds](https://support.matterhorngotthardbahn.ch/en/exchange-refunds#main-content) - [Incorrect booking & refund](https://support.matterhorngotthardbahn.ch/en/exchange-refunds#incorrect-booking-refund) - [Delays & interruptions](https://support.matterhorngotthardbahn.ch/en/exchange-refunds#delays-interruptions) - [Furka Car Transport](https://support.matterhorngotthardbahn.ch/en/furka-car-transport#main-content) - [Book](https://support.matterhorngotthardbahn.ch/en/furka-car-transport#book) - [Furka-Abo](https://support.matterhorngotthardbahn.ch/en/furka-car-transport#furka-abo) - [General](https://support.matterhorngotthardbahn.ch/en/furka-car-transport#general) - [Timetable](https://support.matterhorngotthardbahn.ch/en/furka-car-transport#timetable) - [Point card](https://support.matterhorngotthardbahn.ch/en/furka-car-transport#point-card) - [Procedure & Safety](https://support.matterhorngotthardbahn.ch/en/furka-car-transport#procedure-safety) - [Arrival and Parking Zermatt](https://support.matterhorngotthardbahn.ch/en/arrival-and-parking-zermatt#main-content) - [Car park booking](https://support.matterhorngotthardbahn.ch/en/arrival-and-parking-zermatt#car-park-booking) - [Special vehicles](https://support.matterhorngotthardbahn.ch/en/arrival-and-parking-zermatt#special-vehicles) - [Accessibility](https://support.matterhorngotthardbahn.ch/en/accessibility) - [Practical Information](https://support.matterhorngotthardbahn.ch/en/practical-information#main-content) - [General](https://support.matterhorngotthardbahn.ch/en/practical-information#general) - [Luggage](https://support.matterhorngotthardbahn.ch/en/practical-information#luggage) - [Reservations and Groups](https://support.matterhorngotthardbahn.ch/en/practical-information#reservations-and-groups) - [Bike & Dogs](https://support.matterhorngotthardbahn.ch/en/practical-information#bike-dogs) - [Gift Vouchers](https://support.matterhorngotthardbahn.ch/en/gift-vouchers) - [Newsletter](https://www.matterhorngotthardbahn.ch/en/pages/newsletter) - [Impressum](https://www.matterhorngotthardbahn.ch/en/pages/impressum-mgbahn) - [Privacy policy](https://www.matterhorngotthardbahn.ch/en/pages/privacy-policy) [![MGBahn\_Logo\_lang\_weiss-Jul-16-2025-07-25-32-3004-AM](https://support.matterhorngotthardbahn.ch/hs-fs/hubfs/MGBahn_Logo_lang_weiss-Jul-16-2025-07-25-32-3004-AM.png?width=150&height=68&name=MGBahn_Logo_lang_weiss-Jul-16-2025-07-25-32-3004-AM.png "MGBahn_Logo_lang_weiss-Jul-16-2025-07-25-32-3004-AM")](https://www.matterhorngotthardbahn.ch/) Matterhorn Gotthard Bahn Bahnhofplatz 7 CH-3900 Brig