--- title: How can I register my journey in advance and request assistance? description: Travelers with reduced mobility can order free assistance up to 2 hours before departure by calling the SBB Call Center Handicap at 0800 007 102. --- [Skip to content](https://support.matterhorngotthardbahn.ch/en/weelchair-register#main-content) - [English](https://support.matterhorngotthardbahn.ch/en/weelchair-register) - [French](https://support.matterhorngotthardbahn.ch/fr/assistance-annoncer) - [German](https://support.matterhorngotthardbahn.ch/rollstuhl-voranmelden) English Show submenu for translations [![MGBahn Logo - Prio 1](https://support.matterhorngotthardbahn.ch/hs-fs/hubfs/MGBahn%20Logo%20-%20Prio%201.png?width=343&height=68&name=MGBahn%20Logo%20-%20Prio%201.png)](https://www.matterhorngotthardbahn.ch/) Open main navigation Close main navigation - - [English](https://support.matterhorngotthardbahn.ch/en/weelchair-register) - [French](https://support.matterhorngotthardbahn.ch/fr/assistance-annoncer) - [German](https://support.matterhorngotthardbahn.ch/rollstuhl-voranmelden) English Show submenu for translations - [Get in touch with support](https://www.matterhorngotthardbahn.ch/en/pages/help-and-contact) [Get in touch with support](https://www.matterhorngotthardbahn.ch/en/pages/help-and-contact) How can we help you? - There are no suggestions because the search field is empty. 1. [Matterhorn Gotthard Bahn](https://support.matterhorngotthardbahn.ch/en?hsLang=en) 2. [Accessibility](https://support.matterhorngotthardbahn.ch/en/accessibility?hsLang=en) # How can I register my journey in advance and request assistance? Travelers with reduced mobility can order free assistance for boarding and alighting up to 2 hours before departure through the SBB Call Center Handicap. You can reach the SBB Call Center Handicap at the toll-free number 0800 007 102.   - [Discounts](https://support.matterhorngotthardbahn.ch/en/discounts?hsLang=en#main-content) - [General](https://support.matterhorngotthardbahn.ch/en/discounts?hsLang=en#general) - [Children](https://support.matterhorngotthardbahn.ch/en/discounts?hsLang=en#children) - [Tourists](https://support.matterhorngotthardbahn.ch/en/discounts?hsLang=en#tourists) - [Ticket Purchase](https://support.matterhorngotthardbahn.ch/en/ticket-purchase?hsLang=en#main-content) - [Regional trains of the MGBahn](https://support.matterhorngotthardbahn.ch/en/ticket-purchase?hsLang=en#regional-trains-of-the-mgbahn) - [Online purchase on mgbahn.ch](https://support.matterhorngotthardbahn.ch/en/ticket-purchase?hsLang=en#online-purchase-on-mgbahn-ch) - [Service surcharge](https://support.matterhorngotthardbahn.ch/en/ticket-purchase?hsLang=en#service-surcharge) - [Exchange & Refunds](https://support.matterhorngotthardbahn.ch/en/exchange-refunds?hsLang=en#main-content) - [Incorrect booking & refund](https://support.matterhorngotthardbahn.ch/en/exchange-refunds?hsLang=en#incorrect-booking-refund) - [Delays & interruptions](https://support.matterhorngotthardbahn.ch/en/exchange-refunds?hsLang=en#delays-interruptions) - [Furka Car Transport](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#main-content) - [Book](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#book) - [Furka-Abo](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#furka-abo) - [General](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#general) - [Timetable](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#timetable) - [Point card](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#point-card) - [Procedure & Safety](https://support.matterhorngotthardbahn.ch/en/furka-car-transport?hsLang=en#procedure-safety) - [Arrival and Parking Zermatt](https://support.matterhorngotthardbahn.ch/en/arrival-and-parking-zermatt?hsLang=en#main-content) - [Car park booking](https://support.matterhorngotthardbahn.ch/en/arrival-and-parking-zermatt?hsLang=en#car-park-booking) - [Special vehicles](https://support.matterhorngotthardbahn.ch/en/arrival-and-parking-zermatt?hsLang=en#special-vehicles) - [Accessibility](https://support.matterhorngotthardbahn.ch/en/accessibility?hsLang=en) - [Practical Information](https://support.matterhorngotthardbahn.ch/en/practical-information?hsLang=en#main-content) - [General](https://support.matterhorngotthardbahn.ch/en/practical-information?hsLang=en#general) - [Luggage](https://support.matterhorngotthardbahn.ch/en/practical-information?hsLang=en#luggage) - [Reservations and Groups](https://support.matterhorngotthardbahn.ch/en/practical-information?hsLang=en#reservations-and-groups) - [Bike & Dogs](https://support.matterhorngotthardbahn.ch/en/practical-information?hsLang=en#bike-dogs) - [Gift Vouchers](https://support.matterhorngotthardbahn.ch/en/gift-vouchers?hsLang=en) - [Newsletter](https://www.matterhorngotthardbahn.ch/en/pages/newsletter) - [Impressum](https://www.matterhorngotthardbahn.ch/en/pages/impressum-mgbahn) - [Privacy policy](https://www.matterhorngotthardbahn.ch/en/pages/privacy-policy) [![MGBahn\_Logo\_lang\_weiss-Jul-16-2025-07-25-32-3004-AM](https://support.matterhorngotthardbahn.ch/hs-fs/hubfs/MGBahn_Logo_lang_weiss-Jul-16-2025-07-25-32-3004-AM.png?width=150&height=68&name=MGBahn_Logo_lang_weiss-Jul-16-2025-07-25-32-3004-AM.png "MGBahn_Logo_lang_weiss-Jul-16-2025-07-25-32-3004-AM")](https://www.matterhorngotthardbahn.ch/) Matterhorn Gotthard Bahn Bahnhofplatz 7 CH-3900 Brig