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Matterhorn Gotthard Bahn
Exchange & Refunds
Exchange & Refunds
Policies and procedures for ticket exchanges, cancellations, and refunds.
Incorrect booking & refund
I booked the wrong date or route. What can I do?
What fees apply to a refund?
I entered incorrect information for the ticket holder. How can I change it?
My plans have changed, can I get a refund for my ticket?
I want to request a refund for my booking. What should I do?
Delays & interruptions
Do I receive compensation for cancellations and waiting times on the Furka car transport?
Am I entitled to compensation for delays or cancellations of regional trains operated by the Matterhorn Gotthard Bahn?
